Learn about how the background checks we perform can impact your account.
Criteria for eligibility
The majority of shifts that require background checks are due to restricted or sensitive working areas. Before we can send someone to one of these areas, they must clear a thorough background check.
Any prior convictions would prevent a worker from working these shifts.
If you submitted a background check and were informed that you failed, this might be due to one of two factors:
- Disclosed conviction: You declared a previous conviction that was confirmed; nonetheless, you are still ineligible for shifts that require a background check.
- Undisclosed conviction: During the search, an undisclosed conviction was discovered. Due to privacy laws, GigHound is not aware of what conviction was discovered.
- Disclosed conviction: If you have a confirmed prior conviction our support specialists will require you to show proof of a pardon before we will allow a new background check to be performed.
- Undisclosed conviction: If you did not disclose a conviction during your background check through GigHound, it will be required that you visit your local RCMP location and have them perform one at your own expense. Once this is completed you will need to provide GigHound with a digital copy of the results.