At GigHound, shift cancellations only happen at our client's request due to operational needs, such as changes in staffing requirements or unforeseen circumstances like breakdowns. We're committed to adapting to these client-driven changes while minimizing inconvenience to you.
Upon receiving such requests from clients, we'll promptly notify you of any cancellations or reductions in shifts through the GigHound app, email, phone, or text. Remember, these changes are beyond GigHound’s control, and we're not responsible for the varying conditions leading to shift adjustments.
Cancelled shifts won't affect your Trust & Rank with us or your future work opportunities.
GigHound's Commitment to You
At GigHound, we go the extra mile for our workers. We choose to compensate our workers for last-minute cancellations, even though we are not required to do so. This proactive approach distinguishes us from other companies or agencies that do not offer similar compensation.
Cancellations with Less Than 12 Hours Notice
Workers affected by last-minute cancellations will receive compensation based on provincial report-to-work minimums, e.g., 2 hours in BC, 3 hours in Alberta and Ontario.
These minimums are typically required only if work begins but is cut short. At GigHound, we extend this to include cancellations within 12 hours of the scheduled start time.
Compensation details are as follows:
2 Hours Paid
- British Columbia
- Yukon
3 Hours Paid
- Ontario
- Alberta
- Manitoba
- Saskatchewan
- New Brunswick
- Newfoundland and Labrador
- Northwest Territories
- Nova Scotia
- Nunavut
- Prince Edward Island
- Quebec
Cancellations with More Than 12 Hours Notice
If we cancel a shift with more than 12 hours notice, we can't provide payment, as frustrating as that may be.